1. About our items

All items, we make sure that the quality of them meets our high-quality standards. We assure you that they are satisfactory. Listed prices are all U.S dollars.

2. Acquiring items not listed in our site

When you are looking for an item that is not in our catalog, send us the title/name of the item via customer service page. We will respond within 24 hours, as to whether or not the product is available. If you wish to change or add an item to your order, please leave a message informing us of the change(s) and be sure to include your order number.

Leave a message in customer service page.

3. Cancellations, Returns, Refunds and Defective Merchandise

If the item has not been processed, we will accept cancellations. But if the item has already been in-stock or shipped, then your order can not be cancelled. We can accept cancellations, returns of defective items, and requests for refunds if there is a good reason for them. Special orders can not be returned. When refund requested, the PayPal fee is not refundable due to the PayPal policy.

4. Our guarantee

We guarantee the originality and the quality of our products. If there is a problem and the fault is ours, we'll refund your purchase.

5. Out-of-Stock items

In case that an item is out-of-stock, we will search them from various kinds of suppliers. We are specialized in getting hard-to-find items in South Korea. Please take some time and wait for us to get them. We will notify you when the item is back in-stock.

6. Payment

Items can be ordered with credit card(VISA and MasterCard), PayPal, cash or bank transfer. If it's credit card, 'LG U Plus' will be written in your credit card account on behalf of us. We charge the amount by KRW (Korean Won) so the total amount can be slightly different by the exchange rate when it is written in the credit card statement. The exact amount in KRW will be written in your invoice.

If the payment is made by cash, it should be hidden and sealed and shipped via registered airmail. In case of bank transfer, please note our bank account information which will be shown when you checkout.

7. How long does it take...?

Usually, we ship your order(s) in 1-3 days. So you can expect to get your order(s) in about 7-14 business days. It depends on your destination. Almost all merchandises will be shipped from South Korea. Some special items, such as out-of-printed items, are not guaranteed to ship in 7-14 business days. In the case of this, we will notify you of what the status is of your order(s).

8. Re-shipping

If your order returns to us because of unclaimed, address unknown or undelieverable reasons, we will ship it to you again after contacting with you. Unless the reason of return is our fault, you need to pay the shipping fee again.

Backorders (Out of Stock Items)

Backordered merchandise includes items that are not currently in stock. Approximately 80% of the items listed in our database are in stock. In most cases, these items are on order from the manufacturers. In some cases, we are awaiting or researching stock information from one or more of our suppliers. When we receive the product, we notify you via e-mail and ship it to you promptly.

A backordered item usually takes 1 to 4 weeks to receive in stock; however, it can take longer depending on the availability of the item. You will receive an E-mail update if your item is still not in stock after 30 days. Our policy is to fill your order as quickly as possible and keep you updated with any delays.

If for any reason we determine that a backordered item will no longer be available at all, we will notify you immediately by e-mail, and we will make the item as out-of-stock. You can also check the status of your order at any time at 'order history' page.

Invoice

An invoice including prices and totals will be e-mailed and shipped with your package to you. You may request a hard copy of the invoice any time.

Video/DVD - NTSC

Almost all video(VHS) tapes and DVDs are in NTSC format unless otherwise specified. NTSC is the standard VHS format in Korea, North America and Japan. Most of Europe, the UK and Australia use PAL; France uses SECAM. NTSC tapes will NOT play in PAL or SECAM players, and vice-versa. If you reside in a country that does not use the NTSC format, you should not purchase VHS tapes from us unless you have a multi-format VHS player.

Blu-ray

Blu-ray Discs may be formatted with a specific Region Code intended to restrict the area of the world in which they can be played. Blu-ray Disc players manufactured for sale in a certain region may only play discs encoded for that region. However, some discs are produced without region coding, so they can be played on all Blu-ray devices.

Region ALL: The Blu-ray disc does not possess a Region Code and will play in all territories on all players.

Region A: The Blu-ray disc is formatted for play on Blu-ray players manufactured for sale in the Americas (North, Central and South except French Guiana), Korea, Japan, South East Asia (including Hong Kong, Macau and Taiwan)

Region B: The Blu-ray disc is formatted for play on Blu-ray players manufactured for sale in Europe, Africa, Oceania (including Australia and New Zealand), Middle East, French Territories, Greenland

Region C: The Blu-ray disc is formatted for play on Blu-ray players manufactured for sale in Russia, Mainland China, India, Central and South Asia

DVD - Digital Versatile Discs

Most DVDs are coded by the manufacturer to be playable only in a particular geographic region. Regionally coded DVDs will usually only play in DVD players that were manufactured in the same geographic region in which the disc was produced.

We list the region code for each DVDs in our DVD section. So please be aware before you purchase it. We do not accept returns if the reason is the region code or video format.

Returns

We accept returns only when the item is damaged or defective. To make a return, please leave a message in customer service page to request return instructions. In your message, please be sure to include your order number, the item(s) you wish to return, and the reason(s) for the return.

Please allow 4 weeks for returns to be processed. We recommend that you send your return via an insured carrier. We are not responsible for lost returns.

Note: The return address depends on the type of merchandise ordered, and will be provided to you when we receive your returning request.

(*) Shipping and handling charges are not refundable.
(*) Customers should take the returning shipping fee.

Damaged or defective items

If you received a damaged or defective item, please notify us. We will promptly send you a replacement after you have returned the damaged or defective product.